help with an ebay order cancellation

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12-19-2012, 12:45 PM
Ace Bruno

help with an ebay order cancellation

I need some advice from a seasoned ebay user..

On 12/11, I bought an item BIN from a vendor for my girlfriend as a Christmas present, and immediately paid through paypal. I received purchase and payment confirmations.
12/12, I receive notice through ebay that item shipped, with a tracking #.
12/13 I received a notice that the seller wants to cancel the transaction. Notice below…
[I][COLOR=black][FONT=&amp]Reason for cancel transaction request: The seller did not provide a specific reason.

Seller comment: Dear buyer, I do apology for didn't send out item yet, because its been back order at this week when i try to get from distributor, so I issue you full refund through paypal already; Please forgive me for this case; Thank you
Click the "Respond now" button to accept or decline this cancellation.
If you don't take action by Dec-20-2012, the seller will be able to cancel the purchase without your consent.

[/FONT][/COLOR][/I]I figure, OK, and I’ll give them a day for the paypal refund to go through.

12/14, I have yet to receive the refund, so I send the vendor this…
[I][COLOR=black][FONT=&amp]Please refund the purchase price so that I can confirm the cancellation of the order.
Thank you,

[/FONT][/COLOR][/I]Vendors reply…
[I][COLOR=black][FONT=&amp]Dear buyer: we have already send out your item, can we know why you would like to cancel the item. Thank you
[/FONT][/COLOR][/I]
I click the tracking information, and nothing shows up.

My response…
[I][COLOR=black][FONT=&amp]I received this message from you through ebay yesterday cancelling the order on your end...[/FONT][/COLOR][/I]
[I][COLOR=black][FONT=&amp]Tracking the package using the tracking number you posted shows nothing.

[/FONT][/COLOR][/I][COLOR=black][FONT=&amp]12/17, I again send message to vendor…[/FONT][/COLOR]
[I][COLOR=black][FONT=&amp]You stated that you had already refunded the purchase price for item #280733845805 from your correspondence on 12/13/12. I have yet to receive the refund. Please do so within 24 hours.
Thank you

[/FONT][/COLOR][/I][COLOR=black][FONT=&amp]Vendors response…[/FONT][/COLOR]
[I][COLOR=black][FONT=&amp]Dear buyer: we do apology that our warehouse last one has been defective, so we cannot send out the item that is being defective. We have been back order with our distributor, and so far the pacakge has not yet been ship to our warehouse yet. Thank you

[/FONT][/COLOR][/I]I responded with the following…
[I][COLOR=black][FONT=&amp]You yourselves cancelled the order and told me that you refunded the purchase price through paypal.
I am still awaiting the refund.
I have since purchased item through another vendor.
Please refund me the purchase price as you said you already did, but have not.

[/FONT][/COLOR][/I][COLOR=black][FONT=&amp]I have yet to receive any refund through paypal.

[/FONT][/COLOR]
[COLOR=black][FONT=&amp]Now, when I go to the resolution center, I can either confirm the cancellation of the transaction, [B]but it warns me to only confirm this if I haven’t already paid for item, or if the vendor has already refunded me the purchase amount. (Which is why I was corresponding with the vendor) [/B] Or, it says to decline the request to cancel the transaction.

[/FONT][/COLOR]
[COLOR=black][FONT=&amp]What should I do?

[/FONT][/COLOR]

[COLOR=black][FONT=&amp]Thanks for any advice.

Tim
[/FONT][/COLOR]
12-19-2012, 01:00 PM
redothegrasshopper

Re: help with an ebay order cancellation

Open a dispute. eBay has access to all messages. They will see them and make a decision based upon them. Best wishes.
12-19-2012, 01:11 PM
bvis75

Re: help with an ebay order cancellation

Call Customer service
12-19-2012, 01:19 PM
ToyLister

Re: help with an ebay order cancellation

[QUOTE=bvis75;557145]Call Customer service[/QUOTE] Paypal customer service they are great!
12-19-2012, 02:24 PM
BlueWag66n

Re: help with an ebay order cancellation

Open a dispute,...AND phone PayPal: 1-888-221-1161

Sounds like they have no clue just exactly what they are doing,....nor anything about grammar...
12-19-2012, 02:30 PM
Thunder424

Re: help with an ebay order cancellation

I really don't like distributors on eBay... bought my wife a Christmas present and it took her 7 days to provide ,e tracking information. And even then, it took another 5 business days to arrive.

Calling PayPal would be good, but I would start with eBay. Tha way they can flag the transaction and prevent the seller from "mysteriously finding an extra" and shipping it to you.
12-19-2012, 02:35 PM
BlueWag66n

Re: help with an ebay order cancellation

Maybe you'll get lucky,...you'll get a refund,...AND the item will arrive in the mail...;)
12-19-2012, 03:19 PM
Ace Bruno

Re: help with an ebay order cancellation

Thanx everyone for your input!
I ended up contacting paypal directly. They said they could either transfer me to ebay to open a claim, or they themselves could open a claim, since the payment happened through them, stating it would be easier for me that way.
So I filed a claim through paypal. Easy-peasy!
We'll see what happens in a week.
12-19-2012, 04:54 PM
dubitancy

Re: help with an ebay order cancellation

[QUOTE=Ace Bruno;557141]I need some advice from a seasoned ebay user..

[COLOR=black]...

What should I do?[/COLOR]

[COLOR=black][FONT=&amp]Thanks for any advice.

Tim
[/FONT][/COLOR]

[/QUOTE]

Wow, what a mess. Reading what happened to you gives me a headache and I didn't even buy the item. People will go to no end to try and rob other people. Sorry that it happened to you and good luck with your case.

PS: Can you post the seller's ID so we can avoid doing business with whoever this is? I don't want to get caught in a similar situation.

Eric
12-19-2012, 05:07 PM
Redline Gary

Re: help with an ebay order cancellation

I got an email today from my bank saying that I need to update my information because someone has tried multiple times to access my account and as a security feature they are taking steps to protect me. They said my account will be frozen until I conform. I did nothing and logged in to my e- banking and everything was normal. The email looked legit with my bank name and all. Scary!! They would be disappointed if they did manage to get in to my current account anyway.
12-20-2012, 05:43 PM
Playz with Carz

Re: help with an ebay order cancellation

[QUOTE=Redline Gary;557165]I got an email today from my bank saying that I need to update my information because someone has tried multiple times to access my account and as a security feature they are taking steps to protect me. They said my account will be frozen until I conform. I did nothing and logged in to my e- banking and everything was normal. The email looked legit with my bank name and all. Scary!! They would be disappointed if they did manage to get in to my current account anyway.[/QUOTE]

For starters, your financial institution will NEVER contact you via e-mail regarding anything about your account. They will either snail mail you or phone you. It says this right on my banks site. If you get ANYthing from your "bank" regarding your account via e-mail, dismiss it as spam.

Mark.
12-20-2012, 06:28 PM
BlueWag66n

Re: help with an ebay order cancellation

[QUOTE=Playz with Carz;557264]...They will either snail mail you or phone you...[/QUOTE]

And even if you get a call, ask the person on the other end to tell YOU details about your account that only you and your bank knows. Better yet,...tell the bank caller that you will call THEM back,....then get the number out of the phone book. Telephone scams are just as rampant...

I had some Asian guy phone here at least 3 times in the last year telling me that,...get this,....Microsoft Windows has been "down in my area"...and he needs to get access to my computer to 'help' me fix the problem.... lol... "down in my area" ;)

If they phone enough people,....somebody's bound to bite...